Shipping policy

Shipping within India

We usually ship orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Shipping times are estimated and given at the time of check out.

Please note the exceptions below: 

  • Orders of more than 5 pieces of the same product OR items marked under pre-order, it may take longer to process your order
  • Busy periods such as holidays or unforeseen circumstances
  • It could take 2 or more weeks for the item to be dispatched for items, not in stock.

      In these cases, we will keep you informed via email.

2. International Shipping Policy

We are delighted to ship Bombay Toy Company’s handcrafted wooden toys across the globe! Please read the policy below carefully before placing your order.

2.1 Processing & Dispatch Time
All international orders are usually processed and dispatched within 3 to 5 working days (Monday to Friday, excluding Indian public holidays). However, delays may occur in the following cases:

  • Large orders (more than 5 pieces of the same product)

  • Pre-order items

  • During peak holiday seasons

  • In case of unforeseen logistic issues or items not in stock (up to 2 weeks)

We’ll keep you informed at every step via email.

2.2 Shipping Charges
Shipping rates for international orders are calculated based on:

  • The total weight of your order

  • The destination country
    You’ll see the exact shipping cost at checkout before completing your order.

Customs duties, import taxes, and any additional local charges are not included in our shipping fees and must be borne by the recipient. We advise checking with your country’s customs office for details.

2.3 Tracking Your Order
Once dispatched, you’ll receive a tracking number to monitor your shipment. Delivery timelines vary by country and region, and may take between 7–21 working days from the dispatch date.

2.4 Returns & Refunds
We do not accept returns or offer refunds for international orders. As our toys are handmade with love and care by artisans in India, each piece is unique and variations in wood grain, texture, or shape are natural — not defects.

We recommend reviewing your order carefully before checking out. If you require assistance in choosing the right product or have questions, feel free to reach out to us at hello@bombaytoycompany.com.

2.5 Damaged Products in International Orders
While we take utmost care in packing your toys securely, we are not responsible for any damage that may occur during international transit. Unfortunately, we cannot offer replacements or refunds for damaged international orders.

Thank you for understanding and supporting handmade, sustainable toys from India! 🌍