Refund policy
Returns, refund & more
Before you return a Bombay Toy Company product, please take a moment to understand how our products are made. Our products are handcrafted by local artisans in India, resulting in each product being unique and slightly different. The wood grain and knots you see on products are natural and a sign of the product's beautiful texture, not a blemish. Similarly, you will find uniqueness in our other products.
The products are not copies of what is shown on the website – that is the charm of all products we sell! They teach the child about nature and its uniqueness.
That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help you.
Returns Policy
We accept return requests within 24 hours of order placement on all our products except certain products that may have a reason for hygiene (teethers for example) or an inability for the second use. Return requests placed after 24 hours of order placement are unfortunately non-refundable and non-exchangeable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)
If the product is damaged
In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to hello@bombaytoycompany.com within 24 hours of receiving the product. We can offer you a replacement, repair, or refund.
- If you choose to get a replacement, we will pick up and replace the product.
- If you choose to get a refund instead of replacing a defective/damaged product, it will be credited to your original payment method.
Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use, we will not accept a return or offer a refund.
Please note that we reserve the right to reject customers' return requests in case of frequent returns from them. Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us.
Minor Defect and Clearance Sale purchases are not eligible for return or refund.
In case of emergency delivery due birthday / travel please mention the same on the Notes and drop in a line to customer support. please note delivery to a non metro cities will take 5 - 7 working days.
A return of a product due to the customer being not available , the customer will be charged an an additional charges of Rs 100 for shipping the products out again.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We do NOT entertain refunds, we can offer a store credit for the same amount which will be valid for a period of 1 year. Shipping charges will are not a part of the store credit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.